Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, contact details (email, phone number, address)
• Date of birth and identification information
• NDIS participant number and plan details
• Financial information related to NDIS funding
• Health and disability information relevant to your NDIS plan
• Communication records and preferences

Website Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing NDIS plan management services
• Processing invoices and managing payments
• Communicating with you about your NDIS plan
• Compliance with NDIS and legal requirements
• Improving our services and website
• Responding to inquiries and providing support

3. Information Sharing and Disclosure

We may share your information with:

• NDIA (National Disability Insurance Agency) as required
• Your chosen service providers for payment processing
• Government agencies when legally required
• Our service providers who assist in delivering our services
• Legal and professional advisors when necessary

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data storage and transmission
• Access controls and staff training
• Regular security assessments and updates
• Compliance with Australian Privacy Principles

5. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or outdated information
• Request deletion of your information (subject to legal requirements)
• Complain about our handling of your information
• Withdraw consent for certain uses of your information

6. Cookies and Tracking

Our website uses cookies to improve your experience. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. NDIS-related records are typically retained for 7 years after the completion of services.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date above.

9. Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: