Terms of Service

1. Acceptance of Terms

By accessing our website or using our NDIS plan management services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Service Description

Tallowood Care provides NDIS plan management services including:

• Invoice processing and payment to service providers
• Budget monitoring and reporting
• Liaison with NDIA and service providers
• Compliance monitoring and support
• 24/7 online portal access

3. Eligibility and Registration

To use our services, you must:

• Be an NDIS participant or their authorized representative
• Have plan management included in your NDIS plan
• Provide accurate and complete registration information
• Notify us of any changes to your information
• Comply with NDIS guidelines and requirements

4. Your Responsibilities

As a client, you agree to:

• Provide accurate and timely information
• Notify us of changes to your NDIS plan
• Review invoices and payments regularly
• Report any discrepancies or concerns promptly
• Use services in accordance with NDIS guidelines
• Maintain confidentiality of portal access credentials

5. Our Responsibilities

We commit to:

• Process invoices within 48 hours of receipt
• Maintain accurate financial records
• Provide regular budget updates and reports
• Comply with NDIS requirements and regulations
• Protect your personal information
• Provide professional and courteous service

6. Service Fees

Our plan management services are funded by the NDIS at no cost to participants. However, additional services not covered by plan management funding may incur fees, which will be clearly communicated before provision.

7. Service Termination

Either party may terminate services with 30 days written notice. We may terminate services immediately if:

• You no longer have plan management in your NDIS plan
• You breach these terms or NDIS requirements
• We are unable to contact you for extended periods
• Fraudulent or illegal activity is suspected

8. Limitation of Liability

Our liability is limited to the maximum extent permitted by law. We are not liable for:

• Actions or decisions made by the NDIA
• Service delivery by third-party providers
• Technical issues beyond our control
• Indirect or consequential damages

9. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining confidentiality of your information in accordance with our Privacy Policy and applicable privacy laws.

10. Dispute Resolution

We are committed to resolving any disputes fairly and efficiently. Our process includes:

• Direct discussion with your service coordinator
• Escalation to management if required
• External mediation if necessary
• NDIS Quality and Safeguards Commission complaints process

11. Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to systems
• Transmit viruses or harmful code
• Interfere with site functionality
• Violate intellectual property rights

12. Modifications

We may modify these terms at any time. We will notify you of significant changes by email or through our website. Continued use of our services after modifications constitutes acceptance of the new terms.

13. Governing Law

These terms are governed by Australian law. Any disputes will be resolved in the appropriate Australian courts.

14. Contact Information

If you have questions about these Terms of Service, please contact us: